TNC Support
Answers you can use.
Find the steps for your question, then take the next action here. Support is available to visitors and account holders.
10 answers to common questions
Account & AccessAccess or recover your portal accountSign in with your connected email, or get access help without being signed in.
What to do
- Open Sign In on the main TNC website and use the email connected to your TNC relationship.
- If your sign-in provider is unavailable, use the secure email link option on the same page.
- If access still fails, request Account & Access support. Include the workspace you need, your connected email, and the error message. You do not have to be signed in to send that request.
Support may require identity or relationship verification before protected access can be restored.
Technical & Portal IssuesCheck or reply to a support ticketView updates and keep follow-up messages in the same protected thread.
What to do
- Find the ticket reference and private access key on the confirmation you saved when submitting your request.
- Open your ticket and enter both values. You can read the current status, shared activity, and protected conversation.
- Use the reply field to send an update in the same thread. When finished, close access. Refreshing the page or returning after access expires requires the reference and key again.
- If you lost the access key, request Account & Access help. Support may need to verify your identity before restoring access.
Technical & Portal IssuesReport a page or form that is not workingGive Support the details needed to reproduce a website problem.
What to do
- Refresh once in a current browser.
- Note the page, action, approximate time, device, browser, and message shown.
- Submit a Technical & Portal Issues request without including passwords, access codes, or private documents.
Candidate & Talent SupportAsk about a listed opportunityKeep a question connected to the specific role shown on the TNC Careers site.
What to do
- Open the opportunity on the TNC Careers site.
- Use its Questions & Next Steps action so the role stays connected to your request.
- If that option is unavailable, submit a Candidate & Talent request and include the role title or public reference.
A question does not create an application or guarantee consideration.
Client SupportAsk about hiring or client servicesReach the right team when you need recruiting guidance or help with an existing relationship.
What to do
- Choose Client Support.
- Identify your organization and whether the request concerns a new conversation or an existing relationship.
- Describe the role, business need, deadline, or request involved.
A support request does not create a service engagement or acceptance of service terms.
Partner Network SupportAsk about the Partner NetworkGet help with a partner relationship, referral question, or protected access issue.
What to do
- Choose Partner Network Support.
- Identify your organization and the type of question.
- Include a public reference if one is already available, but do not place confidential documents in the ticket.
Partner status, referral credit, and fees require the applicable approved relationship and written terms.
Privacy, Security & LegalGet help with Trust ReviewGet clarification about review materials or a problem accessing Trust Review.
What to do
- Open Trust Review from the TNC website.
- Note the page or topic that needs clarification.
- Submit a Trust Review request; do not treat the support ticket as legal acceptance.
Support cannot approve agreements or accept terms for you.
Billing, Invoices & PaymentsAsk a billing or invoice questionRequest clarification without sending payment credentials.
What to do
- Choose Billing, Invoices & Payments.
- Provide the invoice or public reference, if one exists, and identify the item in question.
- Do not include full card numbers, bank credentials, or payment-account passwords.
A support request does not change a payment deadline unless TNC confirms that change in writing.
Privacy, Security & LegalRequest access, correction, or deletion of personal dataSubmit a privacy request concerning personal information associated with TNC services.
What to do
- Choose Privacy, Security & Legal and identify the request type.
- Describe the relevant account, interaction, or request without unnecessary sensitive data.
- Complete identity or authority verification when requested.
Requests remain subject to applicable law, valid exceptions, and required retention obligations.
Privacy, Security & LegalReport a privacy, security, or legal concernEscalate suspected unauthorized access, improper disclosure, compromised credentials, or formal correspondence.
What to do
- Stop using compromised credentials and preserve relevant evidence.
- Submit a protected request with the date, affected service, and observed impact, but no private document attachments.
- For an active high-impact incident, call the Direct number after submitting and provide the ticket reference.
This portal is not designated for service of process unless a governing agreement expressly states otherwise.