Check or reply to a support ticket

What to do

1. 01

   Find the ticket reference and private access key on the confirmation you saved when submitting your request.

2. 02

   Open your ticket and enter both values. You can read the current status, shared activity, and protected conversation.

3. 03

   Use the reply field to send an update in the same thread. When finished, close access. Refreshing the page or returning after access expires requires the reference and key again.

4. 04

   If you lost the access key, request Account & Access help. Support may need to verify your identity before restoring access.