Keep files with your request.

Add files after sending

Your confirmation screen includes Shared files. Choose a file, then select Upload selected files. You can also open Ticket Status with your reference and private access key to add or download files later.

Supported files

PDF, JPG, PNG, WebP, HEIC, HEIF, Word (DOCX), Excel (XLSX), PowerPoint (PPTX), and UTF-8 TXT. Each file can be up to 10 MB. A ticket can hold 20 files and 100 MB in total.

If an upload is interrupted

Your request and successful uploads remain saved. Keep this page open and use Retry selected files. You do not need to submit the request again.

Who can access them

Files are private to your ticket and authorized TNC Support staff. They download as files; they are not published as public links.

Share only what is needed

Leave out passwords, one-time codes, full payment credentials, government identification, medical records, and unrelated private information. Closed tickets retain their files for reference but do not accept more uploads.